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Estudio de ITIL V3 para el servicio de telepresencia

dc.contributor.authorEspinosa Buitrago, Mónica
dc.contributor.authorPrieto Bustamante, Fernando
dc.contributor.authorMesa García, Diego
dc.contributor.authorVilardy Roa, Aldo
dc.coverage.spatialSeccional Bucaramangaspa
dc.date.accessioned2020-12-14T21:25:56Z
dc.date.available2020-12-14T21:25:56Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/20.500.11912/7234
dc.description8 p.spa
dc.description.abstractEn el desarrollo del siguiente artículo se realiza una propuesta para implementar las mejores prácticas de ITIL v3, identificando la importancia de gestión de incidentes y gestión de disponibilidad del servicio de telepresencia.spa
dc.description.abstractIn developing the following article a proposal is made to implement the best practices of ITIL v3, identifying the importance of incident management and management of Telepresence service availability.spa
dc.format.mimetypeapplication/pdf
dc.language.isospa
dc.publisherUPBspa
dc.relation.ispartofPuente. Revista Científicaspa
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectTelepresenciaspa
dc.subjectITILspa
dc.subjectgestiónspa
dc.subjectserviciosspa
dc.subjectmanagementspa
dc.subjectservicesspa
dc.titleEstudio de ITIL V3 para el servicio de telepresenciaspa
dc.title.alternativeITIL V3 study for telepresence servicespa
dc.typearticlespa
dc.rights.accessRightsopenAccessspa
dc.type.hasVersionpublishedVersionspa
dc.description.sectionalBucaramangaspa
dc.identifier.instnameinstname:Universidad Pontificia Bolivarianaspa
dc.identifier.reponamereponame:Repositorio Institucional de la Universidad Pontificia Bolivarianaspa
dc.identifier.repourlrepourl:https://repository.unab.edu.co/


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Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International