Estudio de ITIL V3 para el servicio de telepresencia

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Date
2016
Author
Espinosa Buitrago, Mónica
Prieto Bustamante, Fernando
Mesa García, Diego
Vilardy Roa, Aldo
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article
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Abstract
En el desarrollo del siguiente artículo se realiza una propuesta para implementar las mejores prácticas de ITIL v3, identificando la importancia de gestión de incidentes y gestión de disponibilidad del servicio de telepresencia.
 
In developing the following article a proposal is made to implement the best practices of ITIL v3, identifying the importance of incident management and management of Telepresence service availability.
 
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http://hdl.handle.net/20.500.11912/7234
Keyword/s
Telepresencia
ITIL
gestión
servicios
management
services
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Attribution-NonCommercial-NoDerivatives 4.0 International
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International