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AdventNet is eager to hear your comments, feedback, and suggestions for improving our products. We give you the contact information of our Corporate Headquarters, Sales, and Technical support teams. During the evaluation phase, AdventNet provides support "at no cost". This support includes email access to our product specialists for problem resolution, clarifications in documentation, and technical guidance. Feel free to send in your queries. We guarantee to respond as quickly as possible to make your evaluation a success.
| Web Site | AdventNet Headquarters | AdventNet Development Center |
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AdventNet, Inc. Email : info@adventnet.com |
AdventNet Development Center (India) Private Limited Sree Narayana Complex 11 Sarathy Nagar Velachery, Chennai 600 042 INDIA Phone: +91-44-22431115 (10 lines) Email : info@adventnet.com |
For sales and product licensing inquiries, please use the contact information available in the following URL.
http://www.adventnet.com/contact.html
You can also send e-mail to sales@adventnet.com or call AdventNet headquarters at the following numbers
Telephone : +1-925-924-9500
Fax : +1-925-924-9600
Note: Please request for Sales, when you call us at the above mentioned phone number.
Support and maintenance are AdventNet's key competencies. To ensure that you get an immediate solution to the problem,
Search our Knowledge Base: There is a possibility of your support issue being resolved already and the solution readily available to you in the knowledge base. We recommend you to browse through the knowledge base prior to sending an issue to us.
User Forum: We have an active forum that immediately addresses issues reported. We recommend the use of forums for healthy communication and knowledge sharing for registered and non-registered users.
Technical support: For obtaining technical support, please send email to : simulator-support@adventnet.com. For those with support contracts, AdventNet provides priority support through e-mail with a reply usually within 24 hours. Please provide the following information while sending support mails:
Release version of the product (Ex. AdventNet Simulation Toolkit, Release 6)
Build Number
Operating System and version
Stack traces, if any
Debug messages or hex dumps, if any
CLASSPATH environment variable, if applicable
and any other information. This helps us provide faster responses to your query.
Feedback
We welcome your feedback that will help us improve the product and provide future enhancements. Send your feedback to: simulator-support@adventnet.com.
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